Safety comes first

Taxidelft.com is part of taxicompany A Taxi Delft
Data privacy is of great importance to A Taxi Delft and we want to be open and transparent about the processing of your personal data.

We therefore have a policy that sets out how your personal data is processed and protected.

A Taxi Delft, located at van der Egyptelaan 22, 2622 CL in Delft (The Netherlands), is responsible for the processing of personal data as shown in this privacy statement.

Contact details:
A Taxi Delft
Egyptelaan 22
2622 CL, Delft, The Netherlands
info@taxidelft.com
+31 (0)15 261 21 21

PERSONAL DATA WE PROCESS
A Taxi Delft processes your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the personal data that we process:

First and last name
Address data
phone number
E-mail address
Other personal data that you actively provide, for example in correspondence and by telephone

SPECIAL AND/OR SENSITIVE PERSONAL DATA WE PROCESS
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old. Unless they have parental or guardian permission. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at info@taxidelft.com and we will delete this information.

FOR WHAT PURPOSE AND ON WHICH BASIS WE PROCESS PERSONAL DATA
A Taxi Delft processes your personal data for the following purposes:

To be able to call or e-mail you if this is necessary to be able to carry out our services
To inform you about changes to our services and products
A Taxi Delft analyzes your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences
A Taxi Delft also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

AUTOMATED DECISION-MAKING
A Taxi Delft does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example an employee of A Taxi Delft).

HOW LONG WE KEEP PERSONAL DATA
A Taxi Delft does not store your personal data longer than is strictly necessary to realize the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

First and last name: a maximum of 5 years if no longer legally necessary or necessary for the execution of the agreement;
Address details: a maximum of 5 years if no longer legally necessary or necessary for the execution of the agreement;
Telephone number: a maximum of 5 years if no longer legally necessary or necessary for the execution of the agreement;
E-mail address: a maximum of 5 years if no longer legally necessary or necessary for the execution of the agreement;
Other personal data that you actively provide, for example in correspondence and by telephone: a maximum of 5 years if no longer legally necessary or necessary for the execution of the agreement.

WHO HAS ACCESS TO YOUR DATA?
Your data can be shared within A Taxi Delft. Each specific business unit of A Taxi Delft only acts as the processor of the personal data and processes the personal data on behalf of A Taxi Delft.
We will never forward, sell or exchange your data to/with third parties outside A Taxi Delft for marketing purposes. Information forwarded to third parties will only be used to provide you with our services.

WHAT IS THE LEGAL BASIS FOR THE PROCESSING?
For each specific processing of personal data that we collect from you, we will inform you whether the transfer of personal data is legally required or required to conclude an agreement and whether it is an obligation to provide the personal data and what the possible consequences are if you choose not to.

SHARING PERSONAL DATA WITH THIRD PARTIES
A Taxi Delft does not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. A Taxi Delft remains responsible for these processing operations.

WHAT ARE YOUR RIGHTS?
Right of access:
You have the right to request information about the personal data we hold about you at any time. You can contact A Taxi Delft who can provide you with this personal data via e-mail.

Right to portability:
When A Taxi Delft processes your personal data in an automated manner on the basis of your consent or on the basis of an agreement, you have the right to receive a copy of your data in a structured, commonly used and machine-readable format, transferred to you or to a other party. This only relates to the personal data you have provided to us.

COOKIES, OR SIMILAR TECHNIQUES WE USE
A Taxi Delft uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. A Taxi Delft uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to be able to optimize it. In addition, we place cookies that keep track of your surfing behavior so that we can offer customized content and advertisements. When you visited our website, we informed you about our use of these cookies. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that has previously been stored via the settings of your browser. For an explanation, see: https://veiliginternetten.nl/themes/gedrag/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

COOKIES ARE ALSO PLACED BY THIRD PARTIES ON THIS WEBSITE
Below an overview:
Cookies: Google Analytics
Function: Analytical cookies that measure website visits
Name: _utma _utma, _utmb, _utmc and _utmz.

Storage time:
The _utma cookie has a storage time of 2 years.
The _umtb cookie is stored for 2 days.
The _utmc cookie expires after the session ends.
For the _umtz cookie, this happens after six months.

ACCESS, ADAPT OR DELETE DATA
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by A Taxi Delft and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organization mentioned by you. You can send a request for inspection, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@taxidelft.com. To ensure that the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. A Taxi Delft would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do this via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

RIGHT TO RESTRICTION
You have the right to request A Taxi Delft to limit the processing of your personal data in the following circumstances:

If you object to processing based on a legitimate interest of A Taxi Delft, A Taxi Delft will limit any processing of such data pending the verification of the legitimate interest.
If you have submitted a claim that your personal data is incorrect, A Taxi Delft must restrict any processing of such data pending verification of the accuracy of the personal data.
If the processing is unlawful, you can oppose the erasure of your personal data and request the restriction of the use of your personal data instead
If A Taxi Delft no longer needs the personal data, but the personal data is necessary for you to file defensive legal claims.

RIGHT TO REMOVAL
You have the right to delete the personal data processed by A Taxi Delft at any time, except in the following situations:

You have an ongoing case with customer service
You have an open order that has not yet or partially shipped
You have a debt that has not yet been settled with A Taxi Delft, regardless of the payment method
You are suspected of having abused our services in the past four years or you have abused our services in the past four years
Your debt has been transferred to a third party in the past three years or for deceased customers in the past year
If you have made a purchase, we will keep your personal data in connection with your transaction for the purposes of accounting rules

HOW WE SECURE PERSONAL DATA
A Taxi Delft takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@taxidelft.com.

HOW CAN YOU EXERCISE YOUR RIGHTS?
We take data protection very seriously. That is why we have a dedicated customer service team that will handle your questions regarding your above rights. You can always reach our employees via info@taxidelft.com.

THE RIGHT TO SUBMIT A COMPLAINT WITH A SUPERVISORY AUTHORITY
If you believe that A Taxi Delft does not process your personal data correctly, you can contact us. You also have the right to lodge a complaint with a supervisory authority.

UPDATES TO OUR PRIVACY STATEMENT
It is possible that our privacy statement needs to be updated. The latest version of the privacy statement is always available on our website. We will announce any material changes to the privacy statement, for example with regard to the purpose of using your personal data or your rights.

Last updated on October 20, 2022

Do you have any questions? Call us on +31 (0)15 – 261 21 21 or send an email to info@taxidelft.com.